988: The 24/7 Lifeline for Emotional, Mental, or Substance Misuse Support
free & confidential
more than a suicide hotline
real-time access
help is three numbers away
how is 988 different from 911
A behavioral health crisis needs a behavioral health response. 988 was established to improve access to crisis services in a way that meets our country’s growing crisis behavioral health care needs. 988 provides easier access to related behavioral health crisis resources, which are distinct from 911 (where the focus is on dispatching Emergency Medical Services, fire, and police as needed).
how it works
people who call 988
are given three options:
to connect with the Veterans Crisis Line
to connect with the
Spanish SubnetworkLine
or Remain on the line and be connected to a local crisis center; if local crisis center is unable to answer, the caller is routed to a national backup center
people who
text "talk" to 988:
will be connected to crisis centers equipped to respond to texts.
Chat will be available through the Lifeline’s website:
suicidepreventionlifeline.org/chat
people who call 988 are given three options:
Press 1 to connect with the Veterans Crisis Line
Press 2 to connect with the Spanish SubnetworkLine
or Remain on the line and be connected to a local crisis center; if local crisis center is unable to answer, the caller is routed to a national backup center
people who text "talk" to 988:
will be connected to crisis centers equipped to respond to texts.
Press 1 to connect with the Veterans Crisis Line
Chat will be available through the Lifeline’s website:
suicidepreventionlifeline.org/chat
Reasons to call 988
Worried about your safety or someone you know
Having a hard time managing strong emotions
Feeling hopeless, confused, angry or lonely
Worried about alcohol or drug use (substance use)
Need information or referrals for local community services
Have something on your mind that you want to talk over with someone outside of current situation
Service member or veteran and their families in need
Experiencing abuse or neglect
Dating issues or domestic violence
Struggling with eating disorders
Dealing with discrimination
Worried about parental discord or bullying
Stressed about work and having high anxiety
New Mexico United Steps Together for Mental Health!
The Somos Unidos Foundation is New Mexico United’s way of giving back by supporting positive outcomes for every New Mexican.
988 in the news
Youth suicide rates decline in new mexico
Ktrc radio interview
Mental health hotline helped 39,00 new mexicans in its first year
Frequently asked questions
what is 988?
when is 988 available?
when should i call 988?
who answers my call?
what happens when i call, text, or chat 988?
how is 988 different from 911?
how do 988 and 911 work together
if i call 988 will first responders (I.e. the police or ems) be automatically dispatched?
will 988 calls be referred to 911?
how can i report an unsatisfactory experience with 988?
follow
o provide feedback on the content of this website, send us an email. If you have an unsatisfactory experience with 988 in New Mexico,
please email Contact988@hsd.nm.gov
On behalf of all colleagues at the Human Services Depatment, we humbly acknowledge we are on the unceded ancestral lands of the first peoples of what
today is known as the State of New Mexico, including its Pueblos, Tribes, and Nations past and present. With gratitude we pay our respects to these communities and their homeland.