{"id":67,"date":"2025-10-21T11:51:31","date_gmt":"2025-10-21T15:51:31","guid":{"rendered":"https:\/\/a1e7501ec6.nxcli.io\/?page_id=67"},"modified":"2025-12-16T20:15:07","modified_gmt":"2025-12-17T01:15:07","slug":"about-us","status":"publish","type":"page","link":"https:\/\/988nm.org\/es\/about-us\/","title":{"rendered":"Acerca de nosotros"},"content":{"rendered":"
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Acerca de nosotros<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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El 988 de Nuevo M\u00e9xico es una l\u00ednea de ayuda gratuita y confidencial disponible las 24 horas del d\u00eda, los 7 d\u00edas de la semana, que ofrece apoyo emocional, mental o relacionado con el consumo de alcohol y sustancias, y que est\u00e1 a disposici\u00f3n de todos los habitantes de Nuevo M\u00e9xico a trav\u00e9s de la Divisi\u00f3n de Servicios de Salud Conductual de la Autoridad de Salud de Nuevo M\u00e9xico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLlame al 988\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tHable directamente con un asesor atento ahora mismo.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEnv\u00ede \u201cTALK\u201d al 988.\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEnv\u00ede un mensaje y reciba apoyo de alguien que le entiende.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tChatee con el 988\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCon\u00e9ctese de manera privada con un consejero a trav\u00e9s del chat en vivo seguro.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLlame al 988 Videotel\u00e9fono\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLos usuarios sordos y con dificultades auditivas pueden comunicarse con un asesor de ASL.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u00bfQu\u00e9 es el 988? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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988 is for anyone, any time and for any emotional or alcohol or drug use reason. It is a free, confidential and easy to remember support helpline for emotional, mental, or drug and alcohol (substance use) concerns. People can also call, text or chat 988 if they are worried about a loved one.<\/p>

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988 calls, texts and chats are answered by compassionate people who are trained in appropriate and relatable distress response services to give you the private support you need with empathy and discretion. They will listen, offer non-judgmental support no matter your issue and work with you to offer help, if you want it.\u00a0<\/p>

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988 can open the door for all New Mexicans to seek mental well-being or alcohol or drug (substance use) help, while sending the message that healing, hope, and help are happening every day, for anyone and anytime.<\/p>

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988 is an important first, but not final step, in reimagining New Mexico\u2019s behavioral health system to respond to anyone in need. HCA\/BHSD believes New Mexicans deserve to have mental health within reach. It\u2019s part of a larger initiative to build out a behavioral health system for people in distress to have \u201csomeone to call, someone to come to you and somewhere to go. Building the Crisis Now Continuum of Care is about meeting people where they\u2019re at when they need it most. This transformation will take time and requires resources from federal, state, and local levels to prepare the mental wellness system to better meet these needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What languages are 988 services available in? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The 988 provides live call, text, and chat services in English and Spanish and uses Language Line Solutions to provide caller translation services in more than 240 additional languages.<\/p>

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988 has launched text and chat services in Spanish. To access, text AYUDA to 988 or\u00a0chat online<\/a>.<\/p>

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\u00a1Los servicios de texto y chat de 988 Lifeline ya est\u00e1n disponibles en espa\u00f1ol!<\/p>

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Haga clic aqu\u00ed para obtener informaci\u00f3n sobre c\u00f3mo acceder a todos los servicios en espa\u00f1ol.<\/p>

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CONOCER M\u00c1S<\/a><\/p>

The 988 offers Spanish call, text, and chat services. To connect with a Spanish-speaking behavioral health professional, dial 988 and press 2.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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988 offers an interpretation service in over 240 languages and dialects through the call option to 988, increasing accessibility to many people wishing to use 988.<\/p>

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Interpreting services are available 24\/7 and the average time to be connected to an interpreter is only 17 seconds. This service allows callers to comfortably connect with crisis counselors in their preferred language outside of English.\u00a0Interpretation is only available through calling 988, it is not yet available for our text and chat service.<\/em><\/strong><\/p>

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To connect with an interpreter, callers can dial 988 and ask for one in English if they are able, or they can simply say the name of the language they need to prompt the crisis counselor to get an interpreter on the line. Our interpreting service can also assist crisis counselors in identifying the needed language if the crisis counselor is unsure.<\/p>

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Individuals requiring interpreting services may also have someone else who is more proficient in English coordinate an interpreter with their crisis counselor on their behalf.\u00a0<\/p>

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Interpreters receive special training to provide effective interpretation over the telephone and follow a code of ethics that includes requirements related to confidentiality, accuracy, and impartiality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does 988 accommodate those who are Deaf, Hard of Hearing, or blind? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Callers who are Deaf, DeafBlind, DeafDisabled, Hard of Hearing, and Late-Deafened can directly dial 988 on a videophone or click the \u201cASL Now\u201d button on\u00a0988lifeline.org<\/a>\u00a0to connect with someone who are trained in working with the Deaf and Hard of Hearing community.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are there specialized services for LGBTQIA+ youth who reach out to 988? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Even though the dedicated support line for LGBTQIA+ community is no longer supported at the national level, New Mexico\u2019s 988 services are unaffected by this change. Local counselors provide inclusive support for ALL communities, including lesbian, gay, bisexual, transgender, queer, questioning, and other sexual and gender minority (LGBTQIA+) youth and young adults.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When should I call 988? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Anytime, from anywhere, day or night.<\/strong><\/p>